For ‘change of mind’ returns, the original shipping fee will not be refunded, and you must pay the full cost of returning the product to us.
For ‘consumer guarantee’ returns, the original shipping fee will be refunded for refund requests only. Exchanges of products will be posted free of charge.
If the Online Return Form is incorrectly completed or you do not comply strictly with this policy (for example, a product is returned because you believe and have indicated that it is faulty and we later determine it is not faulty, or a product returned for change of mind is not
resaleable when we receive it) we will be unable to provide you with a refund or exchange.
Refunds will be processed within 7 -21 days from the date that we receive the returned product from you to:
• the credit card from which you purchased the product; or
• where you purchased the product other than by credit card, to your supplied bank account listed on the Online Return Form.