Shipping & Returns FAQ
Orders placed before 2pm (on business days) we move and shake to get them all dispatched that same day. Any orders that don’t meet this cut off are popped in the schedule for the following business day.
On rare scenarios, it takes a touch longer. You will be sent email tracking updates on your parcel.
If there is a ‘pre-order’ item in your basket, your full order will be shipped in the first available post when the pre-ordered item hits our warehouse.
Our warehouse queen and team are phenomenal. Breakages are rare and less than 1%, however if this does happen to you and please reach out to us.
Shipping within Australia (excl. WA & NT)
Free Shipping
On all orders over A$130
Standard Shipping
$9.95
Express Shipping
$15.95
Shipping within Australia (WA & NT)
Free Shipping
On all orders over A$250
Standard Shipping
$9.95
Express Shipping
$22.95
New Zealand
Flat Rate
A$25
Important
If your parcel weighs over 8kg an additional shipping charge of $8.95 will be added.
We proudly ship Australia and New Zealand wide. If you are in other countries and interested in our conscious goodies, please feel free to reach out and we may be able to help; info@jivita.com.au
Standard Shipping
Metro
2-5 business days
Regional
2-7 business days
Rural
3-10 business days
Express Shipping
Metro
1-3 business days
Regional
1-3 business days
Rural
3-7 business days
*These are estimation only. You will receive a tracking number through email, the moment your conscious goodies are on their way. Following this tracking will give you an up-to-date gauge on your parcel’s location.
You sure can ☺ We have Starshipppit integrated into the website.
What these means for you? The moment your order is fulfilled you will be notified with all the information required to track your conscious goodies. If you don’t get an email, please check your junk box. Please click through from the Starshippit details to AusPost, there is more accurate, up-to-date information here.
Please reach out as soon as you can –info@jivita.com.auor call on 1300 561 008. We will do everything we can to help you.
I write this with total pride, we have less than 0.02% in breakages! The packing kings and queens take such pride with your orders. On the very rare occasion this has happened / you have received a mistake / you are missing an item; please reach out as soon as possible and we will fix this up for you. Photos are helpful☺info@jivita.com.auor call on 1300 561 008.
We get change of mind can happen. Please reach out to us as soon as you can info@jivita.com.au or call on 1300 561 008.
We are happy to support you in any way we can. Agreed returns (some may not – sale items for example) must be back in the post, winging its way back to us within 7 days of you receiving your parcel. Tracking details sent to us and it arrives in perfect, resalable condition. Our standards are very high for the products that get sent to you, we expect the same respect in return. If the returns to not meet these standards, a refund will not be issued. Cost of shipping for change of mind is up to the customer, as well as original shipping fee will not be refunded.