Shipping policy
Shipping within Australia (excl. WA & NT)
Pick up
Pick up address is 15 Cochranes Road, Moorabbin, VIC, 3189. Once informed your order is ready, pick up is available Monday-Friday 9-5.
Free Shipping
On all orders over A$130
Standard Shipping
$9.95 per package
Express Shipping
All Express: $15.95
Shipping within Australia (WA & NT)
Free Shipping
On all orders over A$250
Standard Shipping
$9.95 per package
Express Shipping
All Express: $22.95
Important
If your parcel weighs over 8kg an additional shipping charge of $8.95 will be added.
Wholesale Shipping Rates Within Australia
Pick up
Pick up address is 15 Cochranes Road, Moorabbin, VIC, 3189. Once informed your order is ready, pick up is available Monday-Friday 9-5.
Standard Shipping
Calculated at Checkout with Australia Post live shipping rates.
Free Shipping when you order over 30x units.
Please allow 3- 7 days for delivery.
Note: we do not offer Free Shipping on Wholesale orders.
Shipping to New Zealand
Flat rate charge of $25
Please allow 2-4 weeks for delivery. Most arrive around the 2 week mark.
*Delivery time estimates are a guide only.
Delivery
Our main courier is Australia Post. However we may use other courier services (Sendle, Couriers Please) from time to time. It is not possible for you to specify a preferred courier when placing your order.
Shipping charges set out below are based on the current shipping rates provided by our courier and are an indication only. These rates may change from time to time and are also dependent on the weight of the package to be shipped to you. Our shipping companies when calculating shipping charges round up the weight to the next full kilogram. You will be provided with the actual rate for the shipping of your order at check out.
Dispatching Orders
We endeavour to dispatch all orders within 1-2 business days after receipt of an order. During peak and promotional times, please allow 2 extra business days for dispatch. 95-98% of order go out within 24 hours.
Delivery Times
Although express services are fast, unfortunately we cannot guarantee the time of delivery as this depends on the destination. Occasionally couriers experience delays and as much as we don’t like it, these delays are outside of our control. We therefore do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.
Tracking Your Order
Once an order is dispatched, Australia Post or where applicable the Other Courier sends a direct email to you with your shipping tracking number. Please note it can take up to 24 hours after dispatch for the tracking details to reach your inbox.
If you believe your order has been delayed or you have not received your tracking details within 48 hours, please email us at info@jivita.com.au so we can lodge an enquiry for you. Alternatively, you are welcome to contact AusPost and speak to them directly.
Incorrect Address
If there is an error with your address, please contact us at info@jivita.com.au ASAP and we will endeavour to amend your address. However, due to the fast processing times of our online shipping team this is not guaranteed.
We do not accept any liability for incorrect addresses, however we will always try to accommodate amendments to addresses where we can. To avoid disappointment, please make sure you check your delivery address carefully.
Incomplete Order
There may be rare instances when items ordered are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will be dispatched.
A member of our team will either source the missing item or in the even that the item cannot be sourced a refund will be processed on your behalf.
Orders are subject to availability and we therefore reserve the right to cancel any order due to unavailability.